The delivery lockers installed in the archway leading to Queens Road are now avaialbe to use by Residents. To use the lockers you will need to specify that you want your online purchase delivering to the lockers. To do this specify your delivery address as: Delivery Lockers Flat [Your Flat Number] Block [Your Block Number] The Hicking Building Queens Road Nottingham [Your Post Code] Your delivery driver will need your mobile telephone to drop the package off at the lockers. The delivery driver wil enter your telephone number, select a locker and place your package within the locker. You will then receive a text message that will contain your unique pin code. Enter this code into the locker's control panel and the locker containing your parcel will open. Most online platforms provide your telehone number to their delivery drivers to assist with deliveries. To be sure we suggest providing your telephone number within the delivery instructions. You must collect your package within 72 hours. You will receive automatic reminders if your package is uncollected after 24 hours. After 72 hours your package will be removed by the site team and placed in the post area of your block. If a locker suitable for your package is not available, your delivery driver should place the package within the post area of your block. There are three sizes of lockers and the dimensions are: - Small - Height 17cm, Width 40cm, Width 407cm - Medium - Height 26cm, Width 40cm, Width 407cm - Large - Height 53cm, Width 40cm, Width 407cm The management company or the building's managing partner do not accept any responsibility for your parcel. The lockers are provided for free of charge for a limited period.

We have installed Smart Lockers at the Building which are dedicated to the residents of the Hicking Building so that deliveries can be stored securely and conveniently collected. We are currently testing the implementation of the lockers with the aim of deploying the solution to residents WC 1st December 2025. We will be installing signage around the building to assist couriers in locating and using the lockers. Additional communications will be issued after the 1st December.

We have reconfigured the access control system to provide temporary security after the failure of the fob controlled access system. Please read here for details of how access is managed until a new system is installed.

Every Tuesday 10am-11am

AGM 2024

Lift in Service

The Building Act 2022

Since acquring the management responsibilities we have had to attend to a significant number of lift breakdowns. Some of these breakdowns are due to the age of the lifts along with general wear and tear. However, the majority of breakdowns have been caused by the transporting of large items such as furniture. We do not want to prevent reisdents from using the lifts to transport large items as doing so using just the stairs is dangerous and inconvenient. Therefore, we would like to share our plans on improving the lifts to make them more robust. All blocks apart from Block 4 have two lifts. We have ensured that there is at least one lift in operation in each block and will continue with this approach while dealing with upgrades and repairs as a way of minimising disruption and inconvenience. Condition Survey Due to the age of the lifts we commissioned a condition report on each lift in August 2022. The results of these reports was that the lifts were generally in a good condition. Minor repairs were identified to several lifts which were commissioned immediately. Long Term Improvements The doors to the lifts are controlled by a series of cogs and rubber belts. These are easily disturbed if the lift doors receive an impact or are propped open for a significant period of time. This will cause the doors to become misaligned resulting in the lift shutting down. We have sourced a method of replacing this mechanism with a more robust system made from metal cogs and chains which we hope will aleviate this problem and make the lift doors more robust. This is a bespoke solution with parts being manufactured specifically for this. We are trialling this on one lift initially to establish its effectiveness. Providing this is successful we will look to roll out to one lift per block this year and the remaining next year. We will undertake these upgrades when a lift is in need of repair. The lift being trialled is the lift in Block 2 which is currently out of service due to a broken door mechanism. It is anticipated to be installed within the next 3-4 weeks. CCTV In addition to the above improvements we will be installing CCTV in the lift lobby areas so that we can establish the cause of a failure when there is a breakdown. Any instances of mis-use or malicious damage will be dealt with appropriately.

We have arranged for all the external windows at the Hicking Building to be cleaned. This work will take place between 14 th and 17 th October. The windows will be cleaned by reach and wash pole system. Windows to balconies that cannot be reached using this system will be cleaned by hand subject to access. Our contractor will attempt to gain access on the 17 th October to any flat on either the 4 th or 5 th floor. If your flat is on the 4 th or 5 th floor please arrange for someone to be home on the 17 th to provide access. As we understand it, the majority of the windows to the building have not been cleaned for an extremely long time and suffer from a significant build up of dirt. Our contractor has advised that it may take several visits to remove this build up in some cases. It is our intention to have the windows cleaned on regular basis and therefore appreciate your patience if the build of dirt is not removed entirely on this visit. Please can you make sure that windows remain closed during the course of the work. Windows left open may not be cleaned to prevent water ingress into the flat.